A thought for your day, with …
- sincere respect and admiration for United’s great ground employees in both Chicago and Vancouver (Gabriela and Sonny)
- a suggestion that the attendant on yesterday’s flight (who refused three requests for his name, but was responsible for passengers in at least rows 10 and 15) learn the basics of good manners, let alone how to refrain from trying to intimidate passengers
- appreciation to Joan, David and other fellow travellers who offered support
… and my usual my good wishes to all …
A satisfied customer is the best business strategy of all.
– Michael LeBouef