With thanks to all who participated, here are the results of my latest weekend poll. Our focus: How digitized is your workplace?
The most digitized processes
… are appointment scheduling and (appropriately!) IT/Help Desk requests. That’s according to to readers’ responses. Not far behind are recruitment, accounting and payroll processes. When it comes to resources, readers and their organisations are making headway with policies and policy manuals, as well as employee benefits information and procedural manuals.
Digitally-based meetings are the norm for approximately two thirds of respondents
… yet 26.5% of respondents said that your meetings are primarily paper-based. For those who have gone down the digital path, 44% said you provide PDFs of agenda packages and 23.5% said that you publish them to a portal.
The good news (I think) is that 79% of respondents reported that your employers use a portal. If you’re not in that 79%, invite a discussion of portals’ merits at an upcoming meeting of your professional association or network, and consider how one may be of benefit to your employer’s operations. You’ll see from the data below that not all users embrace portals, at least not right away … but I wouldn’t want to function without one.
I’ll incorporate these results into this Wednesday’s article featuring my international panel series, with its focus on AI and digital disruption. In the meantime, here are the full results from this weekend poll.
Note: Information below reflects the percentage of respondents who selected specific responses from multiple choice options.
Select all of the following processes that have been digitized in your workplace
I’ve clustered responses to reflect the frequency with which readers identified them, in descending order of frequency
- Appointment scheduling … IT/Help Desk requests
- Recruitment undertakings/job postings …financial/accounting processes … pay/payroll processes … time sheets
- Client/customer satisfaction feedback/surveys … employee engagement surveys … purchasing/procurement requests … facilities/maintenance requests … vacation requests
- Sick leave reporting … performance reviews
- One person commented, “All this information is in our Intranet- Only active staff have access.”
Select all of the following resources that have been digitized in your workplace
I’m again showing requests in descending order of frequency of mention.
- Policies/policy manuals
- Employee benefits information
- Procedural manuals
- As with digitized procedures, above, one reader commented that all such information is available on their intranet, with only active staff having access to the resources.
Are the meetings you attend primarily digital- or paper-based?
- 44% of respondents: Digital – we produce PDFs of our agenda package and make them available electronically
- 26.5% of respondents: Paper based
- 23.5% of respondents: Digital – we publish agenda packages to a portal
- 6% of respondents selected “Other”. Two readers offered comments. One wrote, “both – a few paper copies are available at meetings”, and another noted that PDFs are forwarded after their meetings.
Does your employer make use of a portal for its board, or any of its committees?
- 50% of respondents: Yes – we have a portal for board and board committee meetings
- 29% of respondents: Yes – we have a portal that’s used for both employee committee and board/board committee purposes
- 21% of respondents: No
If your employer has established a portal, how well received has it been, on a scale of 1 (resistance) to 5 (well used)?
- 5: 20% of respondents – The majority of (if not all) users love it, and I wouldn’t want to imagine working without it
- 4: 25% of respondents – It’s well used, because people like it
- 3: 25%: of respondents – It’s well used, because it’s mandatory and we intentionally don’t provide options or hard copy materials
- 2: 10% of respondents – We’re getting there; people are making efforts to adapt to new ways
- 1: 5% of respondents – Only a limited number of potential users rely on the portal; people don’t like the change
- 15% of respondents selected “Other”. Comments included the following.
- Still very early days and is being rolled out
- Doesn’t exist
- It’s the internal portal for relevant information towards staff
Do you produce hard copy agenda packages for your meetings?
- 36% of respondents: Yes – on an exception basis, for detailed drawings/financial reports
- 28% of respondents: Yes – everyone receives a hard copy
- 16% of respondents: Yes – I produce a single hard copy for archival purposes
- 12% of respondents: No
- 8% of respondents selected “Other”. Two readers commented as follows.
- A hard & electronic copy are provided, also filed in electronic filing for future
- A few hard copies (are) available at meetings
Does your employer make use of SharePoint/an intranet?
- Yes: 68% of respondents
- No: 24% of respondents
- 8% of respondents selected “Other”. Readers commented as follows.
- Only for certain team projects; not for all departments
- It’s still very new, and we’re in the learning stage
Describe how the majority of meetings at your organisation are held.
- 63% of respondents: In person, with some people participating remotely
- 33% of respondents: In person
- 4% of respondents selected “Other”. One person commented that contact with customers is in person.
On what system(s) does your organisation rely for remote participation in meetings?
- 32% of respondents: Web conferencing (e.g., Adobe Connect, BlueJeans, GoToMeeting, VMR [Virtual Meeting Room], Zoom, etc.)
- 30% of respondents: Conference calls – audio only
- 28% of respondents: Skype
- 8% of respondents: FaceTime
- 2% of respondents: N/A – We conduct all meetings in person
Do you use One Drive in your office?
- No: 61% of respondents
- Yes: 30% of respondents
- 9% of respondents selected “Other”. One person commented that they’re no allowed to do so, while another referenced Dropbox.
Do you use OneNote in your job?
- No: 67% of respondents
- Yes: 25% of respondents
- 8% of respondents selected “Other”. One person commented that they’re no allowed to do so, while another commented that s/he’s trying to.